Sample call
What your customers will actually experience.
Below is a real inbound call (transcript, names changed) handled by our 24/7 AI. From hello to booked job in 2 minutes 14 seconds. Notice how the AI quotes a confident price band on the call.
Duration
2 min 14 sec
Outcome
Booked
Quoted band
$300–$700
Trade
HVAC
Booked window
Same day, 1pm–3pm
Tech-on-the-way SMS
Triggered ~1 hr before
Audio
If the audio is unavailable, the transcript below captures the full conversation.
Transcript
AI
Thank you for calling Worcester County HVAC. This is Maya, an AI assistant who can help schedule service. For quality assurance, this call may be recorded. How can I help you today?
Caller
Hi, my furnace stopped working this morning. The house is getting cold.
AI
I am sorry to hear that. Let me get someone out to you as soon as possible. Can I get your name and the address where the furnace is?
Caller
Tom Reilly. 142 Highland Street in Shrewsbury.
AI
Got it, Tom. A couple of quick questions so the technician knows what to bring. Is the furnace gas or oil?
Caller
Gas.
AI
Roughly how old is the unit?
Caller
Maybe 12 years? It's the original from when we bought the house.
AI
Is the pilot light on, or do you not hear any clicking when it tries to fire?
Caller
I don't hear anything. No clicking. The thermostat shows the temperature dropping.
AI
Thank you. Based on what you described, the most common cause is an ignitor or a flame sensor failure on a unit that age. The typical repair runs between three hundred and seven hundred dollars depending on which part. If the heat exchanger turns out to be cracked, it would be a bigger conversation about replacement, but that is less likely from what you described.
Caller
Okay. Can someone come today?
AI
Yes, I have two windows available today: 1pm to 3pm, or 4pm to 6pm. Which works better for you?
Caller
1 to 3 please.
AI
Booked. You'll get a text in about an hour with your technician's name and a live ETA. The technician will confirm the diagnosis on site and quote the final repair before any work starts. Any other questions for me?
Caller
No, that's great. Thanks.
AI
Thank you Tom. You will see a text shortly. Have a warmer afternoon.
Names and address changed for privacy. Real audio anonymized.
Quoted band is from your trade's configured pricing table.
Tech-on-the-way SMS fires automatically when the tech taps “rolling”.